Overpayments feedback form

Use this form if you would like to comment on the council’s web pages about benefit overpayments and invoices.
We are trying to make the benefit overpayment and benefit invoice web pages as useful as possible for our visitors.  Please take a few minutes to give us your comments and suggestions so that we can develop and improve the pages for you and for future users. 

Please note this form is only for your feedback on our web pages and should not be used for benefit queries.



How easy was it to find your way to this section of the website?




Did you find the information about benefit overpayments or invoices that you were looking for?



If yes, how easy was it to find the information about overpayments or invoices that you were looking for?




Was the information that you found...




Please tick any statements you feel are true about the benefit overpayment and invoice pages and provide further details in the box below.

Some of the information is not detailed enough.





Some of the information is hard to understand.





The benefit overpayment and invoice pages were clearly laid out.






Please tick the relevant box(s) if you'd like to report any errors and provide further details in the box below.


How would you rate your overall experience of using the benefit overpayment and invoice web pages?





If you had another query about benefit overpayments or invoices, how likely would you be to return to these web pages?





About you



We appreciate you taking the time to complete this form. Your comments will be stored in our database for monitoring purposes. You need to provide your name and your email address if you require a reply. We will not pass your feedback or your email address to third parties and you will not be added to any mailing list by completing this form.